While the office in Caerphilly, where the sales teams are based, has returned to normal, Creditsafe’s office in Cardiff Bay, where staff provide IT and other support services, still has hybrid working.
Sandra Busby, managing director of Cnect Wales, which represents call centres, said there was no difference in productivity with working from home, other than in sales where the team environment in an office is important.
She said: “People love working from home and it’s been really key for people because on the back of Covid and the cost of living crisis, they have saved money on travel, money on lunches, a whole host of things.
“But I think they are missing out on a lot that we all get from working in an office where you make friends for life but you also have those learning instant moments, where you are listening to someone else or you are watching someone else do something.
“It’s important to embrace people engagement. There is no point me going into the office if none of my team are there.
“So we are seeing a lot of companies adopting the philosophy of head down at home and head up in the office where you can get that loyalty, people engagement, learning and development and innovation.”
