Energy regulator Ofgem has confirmed smart meter customers who have facing delays or failed installations could receive £40 compensation from next month, in a win for consumers.
The energy regulator said tougher smart meter rules will come into force from February, having originally announced plans to last March to improve the smart meter experience for consumers.
According to Ofgem, households are set to automatically get£40 when they have to wait more than six weeks for a smart meter appointment, when an installation appointment fails due to a fault within the suppliers control, or when a supplier does provide a resolution plan for a reported issue within five working days.
Melissa Giordano, the deputy director of systems and processes at Ofgem, broke down why this is an important next step for the regulator to take in assisting British families.
Smart meter customers are due compensation, Ofgem has revealed
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GETTYShe explained: “Smart meters offer customers accurate bills, cheaper tariffs, and real-time energy use tracking.
“Every customer who wants a smart meter should get one quickly, and it should work from day one. These new rules will set clear expectations of suppliers, drive better performance, and protect consumers when things go wrong.”
Thousands of households use smart meters
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