A Ryanair passenger has slammed the airline for providing “terrifying” accommodation after his flight was cancelled.
Gerry Mckay, 57, was among over 100 travellers affected when their flight from Albania to Edinburgh was delayed overnight on October 4 due to technical issues.
Mckay claims he was forced to stay in a hotel with severe safety hazards and poor conditions, describing it as “by far the worst treatment” he has ever experienced whilst travelling.
“There were plug sockets hanging off the walls in my room. I was scared to charge my phone in case I got electrocuted. I couldn’t shower either, the pipes were hanging off the wall too and it was filthy,” Mckay told Edinburgh Live.
Ryanair apologised for having to put up customers in hotels overnightPA
“I have really bad asthma and the rug in the room felt wet it was so damp.
“Even after waiting around in the airport for hours that day, I still couldn’t sleep because my chest was so bad.”
Mckay also noted safety concerns: “The shutter was locked so I couldn’t even open the window and the emergency exit was locked.”
He added: “I am appalled that Ryanair thought it was an acceptable place to put their customers. They don’t care about people.
Engineering work on a faulty plane took longer than the airline had anticipated
GETTY
“They are happy to just take your money and leave you to it.”
The disgruntled passenger emphasised the stark contrast between this experience and his previous travels: “I have travelled over 12 times in the last two years all over Europe, Tokyo, Bangkok, Egypt and this is by far the worst treatment I have ever had from anyone.”
Ryanair has apologised for being forced to put customers up in a hotel overnight.
A spokesman for the airline said the decision was only taken after engineering works to repair a technical issue on the plane took longer than expected.
They said: “This flight from Tirana to Edinburgh (October 4) was delayed overnight due to a technical issue with the aircraft.
“Passengers were notified and provided with overnight accommodation, while engineers serviced the aircraft, which took longer than initially expected.”
The spokesman added: “To minimise disruption to passengers, we arranged for a replacement aircraft from Edinburgh to operate this flight, which departed the following day (October 5) with 144 passengers onboard.
“We sincerely apologise for any inconvenience caused as a result of this unavoidable tech delay.”
