The report makes recommendations in various areas, including improving communication with families, taking a look at how staff work with schools and more scrutiny of services by the council.
It also highlights issues around staff turnover, sickness and recruitment.
It said this had left some families feeling “frustrated, anxious and powerless, and then subsequently feeling dissatisfied with the service, eventually losing trust in the system”.
The report also said that although the focus was on local issues, it could not avoid the national picture and the whole system needed reform.
As a result, the report recommends that the council writes to the government requesting that a complete review of SEND provision.
The report will be discussed by councillors before going before a full cabinet meeting next month.
